Résumé
Work experience
UX Content Strategist (April 2022 – Present)
Ally Financial • Digital Product Experience • Charlotte, NC
Designed conversational customer-care chatbot and phone experiences
Built B2B2C SaaS interactions within tech & business constraints
Communicated complex tech & business requirements to stakeholders
Conducted empathy testing & ideation to refine solutions
Presented insights from CX testing & research to stakeholders
Delivered assets from high-level journeys to final prototypes
Drafted technological blueprints for handoff to developers
Translated site metrics into compelling persona narratives
Aligned info architecture across multi-channel flows
Set brand conventions for cohesive, scalable experiences
Managed CMS and component libraries
Created work tools to increased team productivity
Research Coordinator (Feb 2020 – Jan 2022)
Boston University • Stepp Lab for Sensorimotor Rehabilitation Engineering • Boston, MA
Oversaw all logistics of human participant research trials
Created instructional materials & trained lab personnel
Screened & recruited participants through EPIC
Managed experiment records for federal grant reporting
Catalogued protocol versioning for IRB
Improved record keeping of financial, policy & participant info
Maintained lab website with Wordpress
Selected skills
Software
Figma • Canva • Sketch • Axure • Adobe Illustrator
Writer AI • Gemini • Jira • Microsoft Office Suite
Google Suite • Mac OS • Windows
Professional
User-centered design principles
Cross-discipline communication
Innovative problem-solving
Compelling storytelling
Projects
Employee AI Application (Oct 2024 – April 2025)
Ally Financial • UX Content Strategist
Investigated technological limitations with devs
Prioritized new features that aligned with employee workflows
Rebuilt the app using human-centered design principles
Leveraged empathetic content to guide hesitant users
Designed supporting materials to encourage employee engagement
Pride Microsite (Feb – May 2024)
Ally Financial • UX Content Strategist
Curated a rich resource hub to drive user exploration and trust
Tailored content to inspire distinct groups of users
Positioned products as personalized solutions
Education
B.A. Linguistics & Spanish
University of Florida • Gainesville, FL • summa cum laude
Teaching English as a Second Language Certification
University of Florida • Gainesville, FL
Led in-person instruction for adult learners of English
Designed coursework, lesson materials and assessments
Professional interests
Information architecture
Data visualization and infographic design
Game UI design
Game concept design and storyboarding